![a woman with a tablet](http://web-assets.jxklpl.com/-/media/assets/internet/images/digital-dividends-page-header-image-1440x600.jpg?h=600&w=1440&v=1&d=20230512T092330Z&hash=A389D7B456263FE549370C33DB4BBE95)
Digital age solutions reap digital dividends
Technology investment in Communications and Networking solutions creates tangible business outcomes.
Making the right technology investment is top of mind as business leaders tackle today’s budget constraints, cyberthreats, sustainability concerns, energy issues, customer loyalty, and employee retention challenges, among others.
Leveraging communications solutions on top of a secure, reliable and efficient network infrastructure can help enterprises address these challenges. A digital transformation can reap digital dividends with improved operational excellence, customer experience and employee experience, to ultimately deliver tangible business outcomes.
해결방안
What exactly are digital dividends?
Digital dividends are the technology investment rewards that take organisations to the next level of competitiveness. Focusing on operational excellence, customer experience and employee experience delivers positive business impacts.
Set the stage for operational excellence
To improve capabilities and streamline operations, organisations should consider:
- IT simplification and automation that cut costs, including workflow automation, Artificial Intelligence and cloud optimisation
- Cybersecurity strategies to protect assets and ensure compliance
- Budget predictability with cloud and “as a Service” purchasing models
- Sustainability through energy consumption reduction for instance
To learn how ALE is helping customers improve operational excellence, download the eBook.
Improve the customer experience
To improve the customer service, retain and attract new customers, and remain competitive, organisations need to:
- Optimise resources to balance between self-service apps and advanced routing to an agent
- Make quick response and first-call resolution a priority
- Onboard the entire workforce as part of the corporate customer satisfaction strategy
- Manage multi-generational engagement preferences
To discover how ALE solutions help organisations offer a next level customer experience, download the eBook.
Enhance the employee experience
A genuine digital experience at work is essential to attracting and retaining talent. This includes:
- A state-of-the-art digital workplace with communications and cloud-based collaboration to stay connected
- An empowered workforce with the appropriate apps and devices to access the right information from anywhere
To learn how ALE can improve your employee workplace experience, download the eBook.
고객 혜택
Here’s why customers choose ALE
- Streamline operations
- Enhance customer satisfaction and loyalty
- Improve employee experience
- Control costs
- Increase competitiveness
- Mitigate risks of cyberattacks
비디오
-
Turn your customer service centre into a customer satisfaction centre1/300:02:03
-
Eberhardt Customer Story2/300:07:20
-
Introducing ALE Connect Video3/300:00:59
고객 레퍼런스
관련 상품
지원 문서
-
실질적인 비즈니스 결과로 디지털 배당을 제공하는 디지털 에이지 커뮤니케이션
이 eBook은 디지털 에이지 커뮤니케이션이 운영 우수성, 고객 경험 및 직원 경험이라는 세 가지 중요한 영역에 어떻게 영향을 미치고 궁극적으로 실질적인 비즈니스 결과와 함께 디지털 배당을 제공하는지 설명합니다.
-
탁월한 운영을 위한 무대 설정
Digital Age Communications는 단순화된 IT, 사이버 보안 전략, 예산 최적화 및 지속 가능성을 통해 운영 우수성을 위한 단계를 설정합니다.
-
디지털 배당 운영 우수성 인포그래픽
DID23051501KO; DID23051501; 디지털 배당; 운영 효율성; IT 단순화; 자동화; 사이버보안; 예산 최적화; 지속 가능성
-
성공적인 디지털 혁신을 위해 IT 팀과 운영 팀 간의 격차 해소
IT 팀과 운영 팀 간의 협업은 IoT 및 기타 디지털 혁신 이니셔티브가 비즈니스에 제공하는 이점을 극대화할 수 있습니다.
-
Technology and the road to operational excellence
Optimise business performance for enhanced profits by adopting innovative technologies that increase business agility, efficiency, resilience, and sustainabili…
-
Customer experience infographic
This infographic shares analysts' highlights and outcomes to turn customer service centres into customer satisfaction centres.
-
Employee experience infographic
This Infographic presents key analyst findings that highlight how organisations are moving toward flexible working styles, creating workplaces employees prefer…
-
Operational Excellence infographic
Operational excellence delivers tangible outcomes to employees and customers while controlling costs and accelerating a digital transformation to create a comp…
-
Operational excellence flyer
Operational excellence lets organisations maximise technology to improve operations with the same budget to take them to the next stage of transformation.
-
Digital dividends flyer
This flyer provides an overview of the 3-pillars required to reap digital dividends and tangible business outcomes
블로그 방문하기
![a man wearing headphones and sitting at a desk with a laptop](http://web-assets.jxklpl.com/-/media/assets/internet/images/hr-digital-challenges-main-blog3-image-402x226.jpg?v=1&d=20231010T133728Z)
HR Challenges in a Digital World: Hybrid work is here to st…
Éric Lechelard, HR Director, shares his experience on the importance of offering hybrid work to recruit and retain talent.
![a man and woman sitting at a table](http://web-assets.jxklpl.com/-/media/assets/internet/images/hr-digital-challenges-main-blog2-image-402x226.jpg?v=1&d=20231010T115628Z)
HR Challenges in a Digital World: Rethinking the workplace …
Éric Lechelard, HR Director, shares insights on the multi-generational workforce, work-life balance and mental wellness.
![a woman in front of a computer screen](http://web-assets.jxklpl.com/-/media/assets/internet/images/hr-digital-challenges-main-blog1-image-402x226.jpg?v=1&d=20231010T115527Z)
HR Challenges in a Digital World: Today’s new normal demand…
Eric Lechelard, HR Director, shares the challenges of introducing a hybrid work environment in today’s new normal.
![customer](http://web-assets.jxklpl.com/-/media/assets/internet/images/customer-satisfaction-main-blog-image-402x226.jpg?v=1&d=20230821T130327Z)
From customer service to customer satisfaction
Emerging technology, including artificial intelligence, is driving the shift from customer service to customer satisfaction.